Invest in Otocab

What will it mean to Invest in Otocab Technologies (Pty) Ltd?

Ride hailing is very similar to the conventional cab structure but it’s not a taxi business. There’s no need for a business owner to buy cars, which saves quite a lot of money and gets rid of headaches. The Otocab business model is to connect drivers with their personal cars and passengers through world-class technology while they have full control of their own time and schedule.

This is done by this mobile app access to drivers for them to run their won business and become partners and own stock in the business, allowing them freedom to dictate their own terms. Otocab has ambitions of being visible worldwide with its safety and innovative solutions that will benefit both its drivers and passengers, with 2 service offerings like no other in the tech space namely:

Otocam – CCTV in the vehicles to aide safety and comfort monitoring for all passengers and our drivers.
OtoClub – A loyalty rewards program for frequent passengers who make use of all Otocabs around the globe.

Return on Investment (ROI)

If you’re ready to work hard and put enough effort into our business model, you can get your investments back within a year or two! Contact us now on ceo@otocab.com for more information on how you can be a part of our forward-thinking team.

Otocab FAQs

We've got all the Otocab The Answers

We’ve answered some of our most common queries but you can contact us directly for any further information. Our call centre representatives are available for you 24 Seven. Call us on +61412117310 or you can email us at support@otocab.com

Otocab General

How does Otocab work?

Otocab is tech mobile app that connects passengers and drivers through a mobile app. It cleverly maps the best travel route, enables auto collection of payment and running costs and then offsets the whole journey.

Where can I download the Otocab Mobile App?

Otocab is live on the AppStore, Google Play Store and the Huawei AppGallery.

Is Otocab safe during Covid times?

Yes, but passengers should only be doing essential travel and travelling with members of their household. We know that lots of Frontline workers currently are looking for alternatives to public transport and need to travel, so we offer a safe and great alternative.

Is the Otocab Mobile App FREE?

The App is totally free to download and we don’t have any hidden costs or charges. 

Otocab Users

How do I get an Otocab profile?

⦁ Register for an account
⦁ Set up your profile
⦁ Post a ride or trip
⦁ Browse matches and a nearby driver will select you to ride in his vehicle

How do I share Otocab feedback?

After a ride has been booked and completed, both the driver and passenger will receive an email prompting them to leave feedback about each other. The feedback will appear on the reviewed user’s profile once it is submitted. Feedback is extremely important to us and will be used by other riders in the future as they search for drivers or passengers. Please be thoughtful as your feedback cannot be modified or removed once posted.

How do I change my e-mail on Otocab?

Make sure to choose an email account you check regularly because all Otocab notifications for booking requests and messages are sent to this email address.
⦁ Sign in to your Otocab account.
⦁ Click your name in the navigation menu at the top of the page and choose “Manage account”
⦁ Click “Manage emails”
⦁ Enter a new email address and click “Add Email”

In addition, we also send you helpful feature announcements and discounts. You may unsubscribe at any time by clicking on the unsubscribe link at the bottom of those emails.

How do I deactivate my Otocab account?

We will be really sad to see you go. Was it something we said? Now that we’ve wiped the tears off our eyes, here are the steps to deactivate your account:
⦁ Sign in to your account.
⦁ Click your name in the navigation menu at the top of the page and choose “Manage account”
⦁ Click “Deactivate Account” on the right side under “Account Settings.”
⦁ Confirm your choice by clicking “Deactivate” on the next window.
Please note that this will close your account, remove your name and all information that you shared on the Mobile App. We will keep a record of your email address to prevent creation of a new account with the same email address.

How do I reactivate my Otocab Account?

You will be able to reactivate your Otocab account at any time you wish to do so by logging back into your old account.

How are search results determined?

Our search algorithm calculates the distance that you would have to drive out of your way to pickup a passenger (or vice versa) and displays the results with the best match first. The search formula is able to find people along your route even if the other person isn’t starting or ending in the same city.

 

What should I enter in the 'starting location' or 'ending location' fields?

Enter as much information as you can about the location. The search results will be more accurate if you include the exact address and street. Separate each piece of the address with a comma.

Otocab Drivers

Is Otocab safe for its drivers?

Absolutely! Our platform is built on the principal of creating a trusted and safe community for ridesharing. We provide a number of features like the OtoCam and OtoClub for passenger and driver safety, which are monitored constantly from our safety centre.  Otocab has rich user profiles so you can learn upfront about your potential drivers. We also support protected interactions, secure payments, and user feedback to reinforce a community built on trust. As a driver you have complete choice in deciding which passengers to accept or decline. If at anytime you feel unsafe or uncomfortable, please contact our support centre on support@otocab.com

As a driver, do I need to accept all passengers who request a ride?

No you don’t. As a driver you have complete control over which passenger you accept or decline to join your ride.

Are there any insurance issues I need to be aware of?

Insurance policies vary, and it is a good idea to check your policy — primarily the exceptions and exclusions portions. General liability insurance typically covers passengers, and most policies would not exclude carpool members, but we encourage you to check. Another good reason to put in a call to your agent is to see if you qualify for a carpooling discount.

How do I post a ride?

Click the “Post a ride” button on the top right corner of the screen to create a ride posting. We will walk you through the steps to post a ride including your origin and destination, date and time of travel, number of available seats and the requested contribution per passenger. 

Do you have any tips on how to find passengers?

In order to find passenger, post your ride, check your match list and respond quickly to passenger inquiries. We recommend contacting passengers on your match list using the Otocab messaging system.

We recommend that you discuss the following in order to ensure a great ride:
⦁ Pick up/drop off locations and times
⦁ Luggage space
⦁ Other addition questions or concerns you have

Can drivers smoke inside an Otocab?

Unfortunately, all our Otocabs are no-smoking vehicles.

How do I edit a ride?

Click on your “dashboard”, and find the ride you’d like to edit. Below the ride listing, you will find an “edit ride” link. Please make sure you communicate any changes with your booked passengers. If you change your ride after bookings are accepted, passengers have the right to cancel their booking and receive a full refund.

What does the contribution from a passenger cover?

The contributions help to cover your gas and general driving expenses.

How do I respond to a passenger’s booking request?

Otocab will email you once a passenger requests a ride. You will then be given the option to accept, decline, or send a message to the passenger. You have 24 hours to accept the booking or the request will expire. In the case of commutes, this is increased to 14 days. Once you accept a booking, you will receive the passenger’s phone number and email address.

Where can I find my passenger’s contact information?

Once you have a accepted a booking request Otocab sends you an email with your passenger’s booking information, phone number, and email address. Please make sure to add notifications@otocab.com to your contact list, otherwise your notifications may go directly to your Spam/Junk folders. If you need any assistance, please contact us directly.

How do I cancel a ride that has no ride bookings?

To cancel your ride, go to your Otocab “dashboard” and find the ride you’d like to cancel. Below the ride listing, you will find a “deactivate” link that you can click to cancel the ride. You cannot deactivate a ride with an active booking request – you must cancel the passenger’s booking first before you can deactivate your ride. If you wish to cancel your ride within 24 hours of departure please notify your passengers immediately and contact us.

How do I cancel a ride after accepting ride bookings?

We take driver cancellations very seriously, and strongly discourage you from cancelling rides as this causes a big inconvenience to your passengers. Under booking status, click “Cancel Request”. After completing the cancel ride booking form the booking will be cancelled and your passenger will receive a full refund. You must cancel 24 hours prior to 12:00 AM local time on the day of departure. For example, if a trip departs on Friday, you must cancel prior to 11:59 PM every night. After all passengers have been removed, go to your “dashboard” and find the ride you’d like to cancel. Below the ride listing, you will find a “deactivate” link that you can click to cancel the ride. To cancel your accepted booking, select the conversation with your passenger.

How does Otocab pay me?

Bookings accepted through Otocab for credit card payment are paid out the next Business day after your passenger’s trip is complete. You must have a valid account listed in your profile to receive payments.

Otocab Passengers

How do I cancel a seat that I’ve booked?

Full refunds will be issued to passengers for any booking cancelled at least ONE DAY PRIOR TO THE DATE OF THE TRIP. You can cancel your ride by going to the Manage Transactions page.
⦁ Cancellations must be made at least 15 minutes prior to the start of the departure day.
⦁ If a passenger books a round-trip, a refund will only be issued if the cancellation is made at least 30 minutes prior to the first leg of the trip. We cannot issue partial refunds.
⦁ Otocab service fees are non-refundable.
⦁ Otocab will mediate when necessary, and has the final say in all disputes.

Credit card charges may take up to 2-3 business days to be removed depending on your bank or credit card company.

How do I cancel a pending booking request?

To cancel a pending request, open your Inbox and select the conversation with the driver to whom you sent a booking request. On the top right corner of the conversation is an option to cancel the request. You have the ability to cancel anytime before the request is accepted. Please be aware that some banks or credit card companies can take up to 2-3 business days.

Is Otocab safe for passengers?

Otocab is built on the principal of creating a trusted and safe community for ridesharing. Otocab has rich user profiles so you can learn upfront about your potential drivers. We also support protected interactions, secure payments, and user feedback to reinforce a community built on trust. As a passenger you have complete choice in deciding which drivers to contact and which seats to book. If at anytime you feel unsafe or uncomfortable, please contact Otocab Support on support@otocab.com

How do I get started as a passenger?

Start a search with your starting and ending location to view current rides available. Once you post a ride, we will email you with driver matches along your route.

Where can I find my driver’s contact information?

Otocab sends you an email with your driver’s ride details, phone number, and email. Please make sure to add notification@otocab.com to your contact list, otherwise your notifications may go directly to your Spam/Junk folders.

What does my contribution to the driver cover?

Your contribution helps cover the driver’s gas and general driving expenses. Once the booking has been accepted, the driver cannot modify the price of the trip.

How do I use Otocab if I don't have a credit card?

At this time, we require a valid credit card or debit card in order to book a ride. In the near feature, we plan to implement PayPal as an alternative payment option.

How do I apply a voucher on a booking request?

When you book a ride, you’ll be directed to a booking page that reviews your request with billing and contact information. Under “Ride Details”, you should see a link labelled “voucher code?” next to the final total of the booking request. If you enter a valid coupon code, you’ll see the amount you’ll be charged deducted. 

Things to be aware of:
⦁ You may not combine vouchers with any current promotions such as the referral bonus program.
⦁ Only one voucher may be used on each booking request.
⦁ Otocab reserves the right to suspend your account and deny a specific voucher should we notice any activity that we determine as abuse.